Contact Us
Reaching the Winomania support team is straightforward, whether a query is about an account, a payment, or a bonus. This page covers every available contact method, the hours each channel operates, and what to include when submitting a written request. For background on how Winomania handles personal data submitted through any of these channels, the Winomania privacy policy sets out the full details.
How to Get in Touch with Winomania
Winomania is a UK-licensed online casino operated by Anakatech Interactive Limited under UKGC remote licence 048789-R-327402-013. The support service covers all account-related matters, including identity verification, deposit and withdrawal queries, bonus activation, technical issues, and safer-gambling controls. All communication is handled in English.
Two main contact routes are available: live chat for real-time help and a written contact form for queries submitted outside staffed hours or when a written record is preferred.
Live Chat
Live chat is the primary support channel at Winomania UK. It connects players directly with a support agent during the following hours:
- Monday to Friday: 08:00 to 23:00
- Saturday and Sunday: 10:00 to 22:00
To start a session, open the chat widget from within the casino and provide the account username and a clear description of the issue. Response times during staffed hours are typically prompt. Live chat is suitable for time-sensitive matters such as a delayed withdrawal, a bonus that has not been credited, or a login problem that needs immediate attention.
Contact Form
The written contact form is available at all times, including outside live-chat hours. It asks for four fields:
- Username - the registered casino account name
- Email address - the address linked to the account
- Query category - select the topic that best matches the issue
- Message - a clear description of the request or problem
When completing the form, include any relevant transaction references, game names, or error messages. This helps the support team respond accurately without needing a follow-up request for more information.
Do not include full card numbers, passwords, or full security credentials in any message submitted through the contact form or live chat.
What Support Can Help With
The support team handles a broad range of topics. The most common include:
- Account access - login difficulties, forgotten passwords, locked accounts
- Identity verification - KYC document submission, status checks
- Deposits and withdrawals - payment delays, declined transactions, cashier questions
- Bonus activation - promo code queries, wagering progress, offer eligibility
- Game issues - loading errors, disconnected sessions, disputed rounds
- Safer-gambling controls - setting deposit limits, requesting time-outs, account closure, GAMSTOP referrals
For queries outside staffed live-chat hours, the contact form routes messages to the support team for a response during the next available period. There is no dedicated telephone line or external social-media support channel confirmed for this casino.
Before Contacting Support
Some common questions can be resolved without waiting for a reply. Checking the account transaction history, the active bonus section, and the payment-method status can often clarify a deposit delay or wagering balance discrepancy. The registration process follows a three-step flow, and password recovery runs through the registered email address automatically.
For withdrawal queries, note that Winomania processes payouts normally within one to two business days after approval. Additional time may be added by the bank, card network, or e-wallet provider once the casino has released the funds.
Players who need to discuss responsible-gambling options - including deposit limits, cooling-off periods, or self-exclusion - should contact support directly. Winomania is GAMSTOP-compatible, and the team can assist with account restrictions as required under UKGC standards.